Policies

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Policies

Here at Bizzie Bee LLC we all work full time jobs. Turn around time is unique to the request.

We work Tuesday to Thursday.
- Messages, calls and quotes are responded to Monday thru Friday 10am to 6pm.
- We are closed on weekends and holidays and we will return messages the following business day.
A 50% deposit is required when service agreement is signed.
- The other 50% of the payment will need to be paid before product is released for pickup. No exceptions.
Service agreements are valid for the current order.
- All re-orders need a new service agreement.
- All service agreements include a timeline for the current project and a copy of our current shop policies.
- All timelines are unique and based on the scope of the request.
Rush orders are available. Dependent on the rush project we may take time off from our full time jobs to complete the rush order. Because of that the rush fees are high and will be non-negotiable.
- Rush orders are worked outside of our normal shop hours and are subject to employee overtime, shift differentials, holiday pay and rush order fee's.
Quotes must be in writing and are only valid for 30 days.
- After the 30 days are up quotes will become null and void, prices can possibly change and re-orders on projects will be treated as a new order where a new service agreement will have to be signed.
Product replacement is not guaranteed.
- Product replacement may be considered IF your order has been paid in full, the product being replaced is returned and in the same condition it left our studios and has been approved by the owner of Bizzie Bee LLC.
We try our absolute best to not damage product however machine needles break and do cause damage. We DO NOT replace products damaged by machines.
- We recommend including extra product on all embroidery orders.
Christmas orders requested after October 1 are subject to rush order fees.
Bizzie Bee LLC is closed from December 1 to January 10th to complete Christmas orders and enjoy the holidays with our families.
- New orders may be taken during this time, however they will not be started until January 10th at the earliest.
  - This will be noted in your service agreement and timeline.
Bizzie Bee LLC works with a free lance graphic artist who’s charges are in addition to our own. This will be noted in your service agreement and timeline.
Bizzie Bee LLC does not keep product on hand. Product is ordered at the time the service agreement is signed and the deposit is paid.
Bizzie Bee LLC asks a minimum of 48 hours to provide an accurate quote.
All quotes reflect todays labor, materials and operating costs for Bizzie Bee LLC.
IF Bizzie Bee LLC allows you to pay your account balance at a future time the late fee is calculated at the account balance times 2 every 30 days.

Policies

Here at Bizzie Bee LLC we all work full time jobs. Turn around time is unique to the request.

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